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Trust & Safety

Since 2015, members have safely shared
over 260 million km on Poparide.
Here's how we ensure your safety when carpooling on Poparide:

We verify all our drivers.

We verify every driver’s license using biometrics to ensure it’s valid and not expired, helping prevent fraud and scams.
More about verification

You choose who you travel with.

You choose who you travel with and you can see a member’s profile, including their name, photo, reviews, and more before booking with them.
How bookings work

We monitor activity closely.

We monitor community activity with automated checks and enforce strict safety policies, including zero tolerance for abuse, harassment, and dangerous driving.
How we keep you safe

Your money is safe with us.

All rides are booked through our secure system, with payments held for 4 days in case of disputes and processed by trusted providers like Stripe and PayPal.
How payments work

You're covered under regular car insurance.

Poparide follows provincial carpooling laws that let drivers share empty seats to cover costs, so they’re usually covered by their regular car insurance.
More on carpooling laws

You’re protected from scams.

We use a secure online booking system to prevent scams and fraud - always book and pay through the Poparide app or website to ensure everyone's safety.
How to avoid scams & phishing

We're here
to help.

Our friendly support team is available 7 days a week to make sure you have a positive experience.
Use the help icon below to contact us!

Find answers to your questions in our help centre

We’d love to have you
carpool with us!
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